FAQ

FAQ

A shopping guide to enjoy shopping at MON OnlineStore.

If you wish to contact the team, please access the Contact page.

A shopping guide to enjoy shopping at MON OnlineStore.

If you wish to contact the team, please access the Contact page.

About your Order

About your Order

Payment Methods

Payment Methods

For payment you can use the methods below.
・Credit card
・Google Pay
・Apple Pay
・Shop Pay

For payment you can use the methods below.
・Credit card
・Google Pay
・Apple Pay
・Shop Pay

Return Policy

Return Policy

Only faulty or incorrectly delivered products can be returned or exchanged.
Please contact us using the contact form within 3 working days from the date of delivery.

Only faulty or incorrectly delivered products can be returned or exchanged.
Please contact us using the contact form within 3 working days from the date of delivery.

Cancellation Policy

Cancellation Policy

We do not accept any cancellation of an order unless the product is faulty.

We do not accept any cancellation of an order unless the product is faulty.

Requests for Invoice

Requests for Invoice

If you wish to receive an invoice, please note it down on the notes

in the shopping cart page or contact us from the contact form.

If you wish to receive an invoice, please note it down on the notes

in the shopping cart page or contact us from the contact form.

Gift Wrapping

Gift Wrapping

We regret to inform that we do not offer gift wrapping service.

The MON online store offers free gift wrapping. For products with a box, we wrap the box; for products without a box, we wrap over the box in cushioning material. Please comment in the remarks box.

About customs duty

About customs duty

For deliveries outside Japan, you will be responsible for any customs duties depending on your country or region. Please pay directly to the shipping company or customs. The terms and conditions differ depending on the country / region of the delivery destination, so please contact the competent authority for details.

For deliveries outside Japan, you will be responsible for any customs duties depending on your country or region. Please pay directly to the shipping company or customs. The terms and conditions differ depending on the country / region of the delivery destination, so please contact the competent authority for details.

About your Delivery

About your Delivery

About Shipping

About Shipping

The order will be dispatched within 7 working days from the date of order.

The order will be dispatched within 7 working days from the date of order.

For Domestic Shipment

For Domestic Shipment

送料金額は以下となります。
ご購入金額の合計が10,000円(税込)以上で送料無料となります。
佐川急便にて配送させていただきます。


北海道・沖縄:1,815円
青森・岩手・秋田・宮城・山形・福島:880円
茨城・栃木・群馬・埼玉・千葉・東京・山梨・神奈川・新潟・長野:770円
富山・石川・福井・岐阜・静岡・愛知・三重:715円
滋賀・京都・大阪・兵庫・奈良・和歌山:605円
鳥取・島根・岡山・広島・山口・徳島・香川・愛媛・高知:715円
福岡・佐賀・長崎・大分・熊本・宮崎・鹿児島:770円

The shipping costs are as follows.
Free shipping is available for purchases total JPY 10,000 (tax included) or more.
Delivery will be made by Yamato Transport.

Hokkaido Okinawa: ¥1,815
Aomori, Iwate, Akita, Miyagi, Yamagata, Fukushima: ¥880
Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Yamanashi, Kanagawa, Nigata, Nagano: ¥770
Toyama, Ishikawa, Fukui, Gifu, Shizuoka, Aichi, Mie: ¥715
Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama: ¥605
Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi: ¥715
Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima:¥770

For Overseas Shipment

For Overseas Shipment

The delivery area and shipping charges are as follows.
We will ship by Japan Post EMS. 
If you wish to receive our products outside of the areas listed below, please contact us from the contact form. 

For artworks such as paintings, the following shipping fees will be charged at the time of payment, but will contact you separately.
In the case of defective or incorrectly shipped items, the shipping cost will be borne by us.

Korea:¥3,400
Taiwan:¥3,400
Hong Kong:¥4,550
United States of America:¥7,900
Canada:¥7,900
United Kingdom:¥6,700
Germany:¥6,700
France:¥6,700
The Netherlands:¥6,700
Switzerland:¥6,700
Austria:¥6,700

The delivery area and shipping charges are as follows.
We will ship by Japan Post EMS. 
If you wish to receive our products outside of the areas listed below, please contact us from the contact form. 

For artworks such as paintings, the following shipping fees will be charged at the time of payment, but will contact you separately.
In the case of defective or incorrectly shipped items, the shipping cost will be borne by us.

Korea:¥3,400
Taiwan:¥3,400
Hong Kong:¥4,550
United States of America:¥7,900
Canada:¥7,900
United Kingdom:¥6,700
Germany:¥6,700
France:¥6,700
The Netherlands:¥6,700
Switzerland:¥6,700
Austria:¥6,700

About the Delivery Address

About the Delivery Address

You can only specify one delivery address per order.
If you wish to send the goods to several addresses, please place several separate orders.

You can only specify one delivery address per order.
If you wish to send the goods to several addresses, please place several separate orders.

About Delivery Time

About Delivery Time

If you wish, please indicate your preferred date and time in the notes on the cart page.
You can choose from the following time zones.
8:00 - 12:00
14:00 - 16:00
16:00 - 18:00
18:00 - 20:00
19:00 - 21:00

If you wish, please indicate your preferred date and time in the notes on the cart page.
You can choose from the following time zones.
8:00 - 12:00
14:00 - 16:00
16:00 - 18:00
18:00 - 20:00
19:00 - 21:00

About your Account

About your Account

Creating an Account

Creating an Account

Once you have created an account, you can check your past purchases and register your delivery address.
By registering your address on My Page, you can enjoy a smooth shopping experience on your next order without the hassle of entering your address and other details.

Once you have created an account, you can check your past purchases and register your delivery address.
By registering your address on My Page, you can enjoy a smooth shopping experience on your next order without the hassle of entering your address and other details.

Forgot Password

Forgot Password

If you have forgotten your password, you can reset your password from the login page.

If you have forgotten your password, you can reset your password from the login page.

Delete Account

Delete Account

If you wish to delete your account, please contact us from the contact page.

If you wish to delete your account, please contact us from the contact page.