FAQ
FAQ
A shopping guide to enjoy shopping at MON OnlineStore.
If you wish to contact the team, please access the Contact page.
A shopping guide to enjoy shopping at MON OnlineStore.
If you wish to contact the team, please access the Contact page.
About your Order
About your Order
Payment Methods
Payment Methods
For payment you can use the methods below.
・Credit card
・Google Pay
・Apple Pay
・Shop Pay
For payment you can use the methods below.
・Credit card
・Google Pay
・Apple Pay
・Shop Pay
Return Policy
Return Policy
Only faulty or incorrectly delivered products can be returned or exchanged.
Please contact us using the contact form within 3 working days from the date of delivery.
Only faulty or incorrectly delivered products can be returned or exchanged.
Please contact us using the contact form within 3 working days from the date of delivery.
Cancellation Policy
Cancellation Policy
We do not accept any cancellation of an order unless the product is faulty.
We do not accept any cancellation of an order unless the product is faulty.
Requests for Invoice
Requests for Invoice
If you wish to receive an invoice, please note it down on the notes
in the shopping cart page or contact us from the contact form.
If you wish to receive an invoice, please note it down on the notes
in the shopping cart page or contact us from the contact form.
Gift Wrapping
Gift Wrapping
We regret to inform that we do not offer gift wrapping service.
The MON online store offers free gift wrapping. For products with a box, we wrap the box; for products without a box, we wrap over the box in cushioning material. Please comment in the remarks box.
About customs duty
About customs duty
For deliveries outside Japan, you will be responsible for any customs duties depending on your country or region. Please pay directly to the shipping company or customs. The terms and conditions differ depending on the country / region of the delivery destination, so please contact the competent authority for details.
For deliveries outside Japan, you will be responsible for any customs duties depending on your country or region. Please pay directly to the shipping company or customs. The terms and conditions differ depending on the country / region of the delivery destination, so please contact the competent authority for details.
About your Delivery
About your Delivery
About Shipping
About Shipping
The order will be dispatched within 7 working days from the date of order.
The order will be dispatched within 7 working days from the date of order.
For Domestic Shipment
For Domestic Shipment
The shipping costs are as follows.
Free shipping is available for purchases total JPY 10,000 (tax included) or more.
Delivery will be made by Yamato Transport.
Hokkaido: ¥1,804
Aomori, Iwate, Akita: 1,364
Miyagi, Yamagata, Fukushima: 1,254
Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Yamanashi, Kanagawa: 1,144
Niigata, Nagano: 1,144
Toyama, Ishikawa, Fukui: 1,034
Gifu, Shizuoka, Aichi, Mie: 1,034
Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama: 1,034
Tottori, Shimane, Okayama, Hiroshima, Yamaguchi: 1,034
Tokushima, Kagawa, Ehime, Kochi: 1,034
Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima: 1,144
Okinawa: 1,804
The shipping costs are as follows.
Free shipping is available for purchases total JPY 10,000 (tax included) or more.
Delivery will be made by Yamato Transport.
Hokkaido: ￥1,804
Aomori, Iwate, Akita: ￥1,364
Miyagi, Yamagata, Fukushima: ￥1,254
Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Yamanashi, Kanagawa: ￥1,144
Niigata, Nagano: ￥1,144
Toyama, Ishikawa, Fukui: ￥1,034
Gifu, Shizuoka, Aichi, Mie: ￥1,034
Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama: ￥1,034
Tottori, Shimane, Okayama, Hiroshima, Yamaguchi: ￥1,034
Tokushima, Kagawa, Ehime, Kochi: ￥1,034
Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima: ￥1,144
Okinawa: ￥1,804
For Overseas Shipment
For Overseas Shipment
The delivery area and shipping charges are as follows.
We will ship by Japan Post EMS.
If you wish to receive our products outside of the areas listed below, please contact us from the contact form.
For artworks such as paintings, the following shipping fees will be charged at the time of payment, but will contact you separately.
In the case of defective or incorrectly shipped items, the shipping cost will be borne by us.
Korea:¥3,400
Taiwan:¥3,400
Hong Kong:¥4,550
United States of America:¥7,900
Canada:¥7,900
United Kingdom:¥6,700
Germany:¥6,700
France:¥6,700
The Netherlands:¥6,700
Switzerland:¥6,700
Austria:¥6,700
The delivery area and shipping charges are as follows.
We will ship by Japan Post EMS.
If you wish to receive our products outside of the areas listed below, please contact us from the contact form.
For artworks such as paintings, the following shipping fees will be charged at the time of payment, but will contact you separately.
In the case of defective or incorrectly shipped items, the shipping cost will be borne by us.
Korea:¥3,400
Taiwan:¥3,400
Hong Kong:¥4,550
United States of America:¥7,900
Canada:¥7,900
United Kingdom:¥6,700
Germany:¥6,700
France:¥6,700
The Netherlands:¥6,700
Switzerland:¥6,700
Austria:¥6,700
About the Delivery Address
About the Delivery Address
You can only specify one delivery address per order. If you wish to send the goods to several addresses, please place several separate orders.
You can only specify one delivery address per order. If you wish to send the goods to several addresses, please place several separate orders.
About Delivery Time
About Delivery Time
If you wish, please indicate your preferred date and time in the notes on the cart page.
You can choose from the following time zones.
8:00 - 12:00
14:00 - 16:00
16:00 - 18:00
18:00 - 20:00
19:00 - 21:00
If you wish, please indicate your preferred date and time in the notes on the cart page.
You can choose from the following time zones.
8:00 - 12:00
14:00 - 16:00
16:00 - 18:00
18:00 - 20:00
19:00 - 21:00
About your Account
About your Account
Creating an Account
Creating an Account
Once you have created an account, you can check your past purchases and register your delivery address.
By registering your address on My Page, you can enjoy a smooth shopping experience on your next order without the hassle of entering your address and other details.
Once you have created an account, you can check your past purchases and register your delivery address.
By registering your address on My Page, you can enjoy a smooth shopping experience on your next order without the hassle of entering your address and other details.
Forgot Password
Forgot Password
If you have forgotten your password, you can reset your password from the login page.
If you have forgotten your password, you can reset your password from the login page.
Delete Account
Delete Account
If you wish to delete your account, please contact us from the contact page.
If you wish to delete your account, please contact us from the contact page.